Australian gambling regulator under pressure over conflict of interest claims

6 October 2025 at 7:33am UTC-4
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An Australian online betting regulator is under pressure after accusations of industry bias, conflicts of interest, and regulatory failures.

The Northern Territory Racing and Wagering Commission licenses more than 40 bookmakers online, including big names like Sportsbet, Bet365, and Ladbrokes, which have an annual turnover of around AU$50 billion (US$0)1 AUD = 0.0000 USD
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Despite this responsibility, the Northern Territory Racing and Wagering Commission has no full-time staff, meets monthly, and has not released an annual report since 1993. Critics say it is too close to the industry it oversees, with several commissioners having ties to racing.

An Australian media investigation revealed delays of up to four years in handling complaints, failure to impose serious penalties, and the commission never canceling or suspending a bookmaker’s licence.

In one case, online bookmaker BlueBet profited more than AU$700,000 (US$0)1 AUD = 0.0000 USD
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in four months from a problem gambler, but was fined only AU$53,380 (US$0)1 AUD = 0.0000 USD
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by the commission.

Consumer advocate Lauren Levin told ABC News that the system is deeply flawed.

“How do you run a regulator for the country that’s got the highest per capita gambling losses in the world without full-time staff?,” she asked.

There are renewed calls for a national gambling regulator, echoing recommendations from a 2023 federal inquiry.

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Meanwhile, victims of gambling harm say legislative changes have made it even harder to seek justice, as complaint time limits have tightened.

In response, the Northern Territory government has confirmed a review into potential conflicts of interest is underway.

Abi Bray brings strong researching skills to the forefront of all of her writing, whether it’s the newest slots, industry trends or the ever changing legislation across the U.S, Asia and Australia, she maintains a keen eye for detail and a passion for reporting.

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The Backstory

Pressure builds as regulators confront a faster, borderless market

Gambling oversight is under unusual strain across Asia-Pacific, with enforcement agencies racing to keep pace with digital marketing, cross-border betting and a surge in offshore operators. In Australia, the Northern Territory Racing and Wagering Commission has become a lightning rod after a series of revelations about its structure and enforcement record. The commission licenses more than 40 online bookmakers but has no full-time staff and has not published an annual report since 1993, according to reporting on conflict-of-interest claims and regulatory failures. An ABC Four Corners investigation amplified concerns by detailing multiyear delays on complaints, modest penalties and the absence of any license cancellations or suspensions. The scrutiny has reopened calls for a national regulator after a 2023 federal inquiry recommended stronger, unified oversight.

The stakes are financial and social. The Northern Territory regime underpins licensing for household names with an annual turnover measured in tens of billions of dollars, while consumer advocates argue weak enforcement leaves problem gamblers exposed. A case that saw BlueBet profit more than AU$700,000 from a single customer over four months but draw a fine of AU$53,380 has become shorthand for critics who say penalties are not calibrated to deter misconduct. The Northern Territory government has acknowledged the criticism and launched a review into potential conflicts, but the controversy highlights a broader pattern: fragmented oversight is struggling against a wave of online wagering that easily crosses borders, platforms and product lines.

Advertising rules collide with social media and streaming

Regulators are also grappling with how gambling ads spread through global platforms. In the Philippines, PAGCOR faces mounting criticism as betting promotions persist on Meta, Google, YouTube, Rakuten Viber and X despite stricter payment controls and a memorandum with the Ad Standards Council. Lawmakers and advocates argue the status quo leaves vulnerable users exposed, citing a survey that found one in five bettors discovered gambling platforms via social ads. The policy debate is captured in coverage of PAGCOR’s pressure over gambling ads on social media, with Senator Alan Peter Cayetano pushing a ban modeled on tobacco advertising. The government has not embraced a full prohibition, underscoring the difficulty of aligning public health goals with a sector seen as a meaningful revenue source.

Streaming platforms present a different compliance risk. Paramount+ drew regulatory scrutiny for airing virtual pitch-side promotions for 8XBet during a New Zealand A-League match, an apparent breach given bans on offshore gambling ads in both Australia and New Zealand. The incident, detailed in reporting on Paramount+ broadcasting offshore gambling ads, was attributed to a third-party feed error, but the episode shows how international broadcast workflows can inject illegal or inappropriate marketing into local streams. Regulators, leagues and rights holders face a shared enforcement problem: ad tech and virtual overlays can bypass traditional checks at the exact moment lawmakers are tightening rules on inducements and promotions.

Offshore operators keep testing national borders

Australia’s federal regulator has leaned on network-level measures to counter illegal sites. The Australian Communications and Media Authority (ACMA) has asked internet providers to block hundreds of domains since 2019 as part of a long-running campaign under the Interactive Gambling Act 2001. Its latest action targeted Megabet Prize, TF2Royal, Casino Intense and Mega Medusa, as reported in coverage of ACMA’s order to block four illegal gambling sites. ACMA argues that even legitimate-looking offshore services lack basic consumer protections, leaving users at risk of losing funds without recourse.

Blocking has pushed some operators to exit, but the offshore market remains sizable. Responsible Wagering Australia estimated illegal overseas wagering at roughly AU$1.1 billion in 2023, about 15% of the domestic sector. That scale complicates efforts to police broadcast and social media placements, as seen in the 8XBet episode. When offshore brands seep into mainstream channels, the lines blur between regulated and unregulated markets, raising questions for advertisers and platforms about due diligence, feed control and the use of geofenced inventories in live sports.

Japan’s crackdown underscores legal exposure for consumers

Japan offers a different lens on cross-border risk: individual criminal liability for accessing overseas casinos. Tokyo police are investigating Shion Tsurubo of boy group JO1 for allegedly gambling on offshore online casinos, according to reporting on the probe into illegal online gambling. Authorities say the activity spanned nine months and totaled roughly JPY15 million in wagers. Under Japan’s Penal Code, gambling is generally prohibited, and the location of servers offshore does not shield users who access such sites domestically. For legal context, the government’s English translation of the statute is available via the Justice Ministry’s portal at Penal Code – Part II, Chapter 25.

The Tsurubo case follows a National Police Agency survey estimating illegal online gambling at JPY1.2 trillion and more than three million participants. Tokyo’s response has included outreach to foreign governments to curb access for Japanese users, showing how nation-states are increasingly asking counterparts—and platforms—to assist with domestic enforcement. For consumers, the message is clear: convenience comes with legal and financial risk when activity falls outside local law, regardless of where a website is hosted.

Enforcement pivots to marketing compliance and VIP programs

Regulatory attention is widening beyond product legality to scrutinize how operators market to high-value customers. ACMA fined Betfair AU$871,660 for sending promotional emails and texts to VIP members without consent or with faulty unsubscribe options. The penalty, covered in reporting on Betfair’s fine over spam-law breaches, puts the company under a two-year enforceable undertaking that mandates independent reviews, system upgrades and regular reporting. ACMA has made VIP marketing a repeat target, issuing similar action against Tabcorp earlier.

The case signals how data governance and consent management now sit at the heart of compliance risk. Beyond financial penalties, undertakings force internal audits and changes to customer journeys, affecting retention strategies and cost structures. For an authoritative account of the investigation and undertakings, ACMA’s official investigation report on Betfair Pty Limited details the breaches and required remediation. As regulators pressure supply chains—platforms, ad tech vendors, affiliates and broadcasters—operators face a dual imperative: harden age and location controls while ensuring every contact is backed by explicit, revocable consent.

Taken together, these developments map a clear trajectory. Governments are tightening rules at the edges—marketing, payments, access—while probing the capacity and independence of the agencies that license and police the industry. With offshore brands still penetrating mainstream channels and social platforms expanding the reach of promotions, the compliance burden is shifting from episodic enforcement to continuous monitoring across jurisdictions. The outcome will shape how quickly operators can grow, how platforms monetize live sports and how regulators measure harm reduction in a market that no longer respects borders.